Shop Policies

All National History Day, Inc. products have a 3-5 day return policy.

Please email info@nhd.org or call us at (301) 314-9739 within 24 hours of receiving the item(s), so we can address the issue promptly. You must email us for instructions before returning any product. If your product was received damaged or left on your property in inclement weather, you must file a claim with that particular shipping company (USPS, UPS, or Fed-Ex), who will reimburse you. In addition, please email pictures of the damaged product(s) to info@nhd.org.

When returning or exchanging a product, you are responsible for the shipping cost to 1) return the item and 2) ship the new item. We do not refund outgoing shipping or pay for return shipping (unless the item we initially shipped was incorrect).  However, NHD will cover all standard shipping costs if we shipped an incorrect item.

All returned items must be shipped with a delivery receipt confirmation or a tracking number for your protection. We will not be held responsible for the condition of the products being returned or for lost items being shipped back to us.

Once the returned product(s) has been received and inspected, your refund will be processed using the same purchase method used to acquire the item(s). If second-day or overnight shipping charges apply to your order, those charges will not be refunded.

For orders that are returned to us due to an insufficient address, return to sender, or address not known, you will need to pay another shipping fee to resend your order. This does not apply if NHD transposed the ship to the address in error.

Tax Exemption in Maryland 

If your Maryland business is tax-exempt, please upload your Maryland Tax Exemption Form here, call the NHD Office at (301) 314-9739, or email info@nhd.org. This applies to Maryland only.